Rivergum OT values all feedback, positive and negative. We ask participants to speak up and not be silent; we want to know when a service has been exceptional or when individuals are unhappy with the service received or believe they have not been treated fairly.
Do you want to tell us about your service and what could be done better?
You can talk to Rivergum OT staff at any time to provide feedback, be it positive or to tell us what is making you unhappy. They will listen to you and decide what they can do to help.
If you are still not happy you can make a complaint.
How do you provide feedback or make a complaint?
Feedback and complaints can be provided in the following ways:
We will acknowledge the complaint by responding within one working day. Rivergum OT will resolve complaints openly, honestly and quickly. (you are welcome to request a copy of our Complaints and Feedback Policy and Procedure for further details).
If not satisfied with the resolution of a complaint, we recommend individuals contact the NDIS Quality and Safeguards Commission.
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Servicing Ballarat & Surrounds